Enrolling with BTY Energy: How It Works

5 Easy Steps to Enrollment

We make switching to BTY Energy simple and hassle-free. Here's what to expect:

1. Submit the Enrollment Form

Fill out our quick online form and submit your details.

2. We Handle the Transfer

We submit your account information to Enbridge Gas Ohio to initiate the switch from your current supplier.

3. Confirmation Email Sent

You’ll receive an auto-generated confirmation email from us letting you know your enrollment info has been sent to Enbridge Gas Ohio.

4. Enbridge Confirms And Assigns a Pending Add Date

Within 1 business day, Enbridge reviews and confirms the switch. We’ll be notified of a pending date and then notify you via email with a completed contract when it’s official.

5. Service Begins with BTY Energy

Welcome aboard! Your service officially starts on the first day of your new billing cycle under BTY Energy.

Frequently Asked Questions

Q: How do I know BTY Energy is a certified supplier?

A: BTY Energy is certified by the Public Utilities Commission of Ohio (PUCO) to supply natural gas in your area. You can verify our certification on the PUCO website.

Q: How does BTY Energy’s tree-planting pledge work?

A: For every new customer sign-up in certified plans, BTY Energy pledges to plant a tree in Ohio through our Ohio Roots Initiative. This environmental effort supports local sustainability and helps make Ohio greener for future generations.

Q: Who do I contact for questions or support?

A: Contact BTY Energy’s customer support team at the following:

Phone: 1-800-997-9217

Email: customerservice@btyenergy.com

Q: What types of rate plans does BTY Energy offer?

A: BTY Energy offers both fixed-rate and variable-rate plans. Fixed-rate plans lock in your price per unit of gas for the contract term, while variable-rate plans may fluctuate based on the market.

Q: Will my service be interrupted if I switch suppliers?

A: No. Your local utility will continue to deliver your gas without interruption. Only the company that supplies your gas will change.

Q: Do I need to notify my current supplier that I'm switching?

A: Nope! We take care of the switch for you.

However, if your current provider charges early termination fees, we recommend confirming your contract status with them first.

Q: How will I be billed?

A: You will continue to receive a single bill from Enbridge Gas Ohio, which will include both the utility’s delivery charges and BTY Energy’s supply charges.

Q: Will I be notified before my contract ends?

A: Yes!

90 days before your contract ends, we’ll send you a written notice with a renewal offer.
60 days before the end date, we’ll also email you a reminder using the contact info on your account.